Privacy Policy

• Account and institute information such as institute name, owner name, contact number, email, GST number, website and address.
• User credentials and role assignments needed to provide secure, role-based access to the platform.
• Student, lead, faculty and batch data that you choose to store in Class CRM to run your institute operations.
• Usage data, device information and log data to help us improve performance, security and user experience.

• To provide, operate and maintain Class CRM features including leads, admissions, fees, attendance, WhatsApp and reports.
• To authenticate users, enforce role-based permissions and keep each institute's data isolated from others.
• To send operational notifications, fee reminders, support updates and product announcements.
• To detect, prevent and address security incidents, fraud, abuse or technical issues.

• Your data is stored in secure, SOC 2 compliant cloud infrastructure with encryption at rest and in transit.
• We use Row Level Security (RLS) so users can only access data belonging to their own institute or role.
• Regular backups, access logs and audit trails are maintained to protect against data loss.
• We never sell your data to third parties.

• We share data only with service providers necessary to operate Class CRM, such as cloud hosting, email delivery and payment processors.
• All third-party providers are bound by confidentiality and data-protection obligations.
• We may disclose information if required by law or to protect our rights, users or the public.

• Class CRM uses cookies and similar technologies to keep you signed in, remember preferences and analyse traffic.
• You can control cookie settings through your browser, although some features may not work properly if cookies are disabled.

• You can access, update or delete your institute and personal data directly within the Class CRM settings.
• You may request a full export or deletion of your institute data by contacting us at hello@classcrm.in.
• We will respond to data requests within the timeframes required by applicable law.

• We may update this Privacy Policy as our product and legal obligations evolve.
• Material changes will be communicated via email or an in-app notice before they take effect.
• Continued use of Class CRM after changes means you accept the revised policy.

If you have any questions, concerns or requests about this Privacy Policy or how we handle your data, please reach out to us at hello@classcrm.in. We typically respond within 1-2 business days.